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Hiring for new customer service representatives to continue into 2025
GRAYSON, KY - On Dec. 17, 2024, Gov. Andy Beshear joined leaders with the Northeast Kentucky Chamber of Commerce and officials with AT&T to celebrate 115 new full-time jobs the company’s Grayson Call Center in Carter County.
“Creating new jobs in the commonwealth means even more opportunities for our families to thrive,” said Gov. Beshear. “AT&T is helping us create our New Kentucky Home with this new investment in the Grayson community. I want to thank company leaders for this investment and congratulate their team at the Grayson Call Center.”
Hiring of new customer service representative will continue in 2025, with an open recruiting session scheduled at the Eastpark Drive facility on Wednesday, Jan. 8. Representatives handle incoming calls from AT&T mobility and high speed internet customers. In addition to their full-time salaries, the new employees are eligible to receive medical, dental and vision coverage, a 401(k) plan, tuition reimbursement program, paid time off and holidays, along with opportunities for thousands of dollars in commissions each year.
“Our AT&T employees play a key role in allowing us to be the best connectivity provider, including through 5G and fiber,” said AT&T Kentucky President Carlos E. Sanchez. “We’re proud that these new investments in our Grayson Call Center will help us connect more people to greater possibility, providing excellent service to our customers and our communities.”
Northeast Kentucky Chamber of Commerce President & CEO Scott Martin highlighted the new job opportunities. “This investment in more than 100 new full-time AT&T employees pays dividends not only to the people hired, but also to other businesses across Northeast Kentucky. It’s evidence of the rising tide that lifts all the boats in our communities. We thank AT&T for their commitment to this region.”
Many of the new employees are members of the AT&T union-represented workforce as members of the Communications Workers of America District 3, Local 3371. AT&T is the only major U.S. telecommunications company with a fully unionized frontline workforce. In fact, 42% of AT&T employees are union-represented.
From 2019 to 2023, AT&T reports investing more than $1.2 billion into its network infrastructure in Kentucky. The company continues to modernize its network in the commonwealth, with a fiber network available to 410,000 customers in nearly 110 Kentucky cities.
AT&T’s investment in the Grayson Call Center builds on the best four-year period for economic growth in state history.
Since the beginning of his administration, Gov. Beshear has announced more than 1,000 private-sector new-location and expansion projects totaling nearly $35 billion in announced investments, creating roughly 58,000 jobs. This is the highest investment figure secured during the tenure of any governor in the commonwealth’s history and $13.5 billion more than the next highest total.
The robust job creation has been accompanied by rising wages across the commonwealth. The average incentivized hourly wage in 2022 and 2023 topped $26 in consecutive years for the first time.
Gov. Beshear has announced some of the largest economic development projects in state history, which have solidified Kentucky as the electric vehicle battery production capital of the United States: Ford Motor Co. and SK On’s transformative $5.8 billion, 5,000-job BlueOval SK Battery Park in Hardin County; AESC’s $2 billion, 2,000-job gigafactory project in Warren County; Toyota’s $1.3 billion investment in Scott County; Shelbyville Battery Manufacturing’s $712 million investment, creating 1,572 jobs in Shelby County; and INFAC North America’s $53 million investment in Taylor County, among others.
The Governor’s administration also secured the largest General Fund budget surplus and Rainy Day Fund, as well as the most jobs filled in state history. Last year, Kentucky set the record for the longest period with the lowest unemployment rates in state history.
Kentucky also secured rating increases from major credit rating agencies Fitch Ratings, S&P Global Ratings and Moody’s Investors Service.
In March, Site Selection magazine ranked Kentucky third nationally and first in the South Central region for economic development projects per capita in its 2023 Governor’s Cup rankings. In April, Site Selection placed Kentucky second in the South Central region and in the top 10 nationally in its 2024 Prosperity Cup ranking, which recognizes state-level economic development agencies for their success in landing capital investment projects.
Gov. Beshear announced a Supply Kentucky initiative with the goal of boosting job growth, reducing costs and providing more security in the supply chains of our Kentucky companies. And last month, the Governor announced a new initiative, called New Kentucky Home, to increase economic investment, attain and attract talent, and increase tourism across the state.